FAQ

Please visit our How to Order page.

For your privacy, all of our products are vacuum-sealed in smell-proof bags, and shipped without any indication of its contents.

If you’ve already submitted your order and need to edit it, please contact us at [email protected]

If you’d like to cancel your order, and it hasn’t been shipped yet, please contact us.

We only ship to customers in Canada. Sorry, we do not ship to anywhere outside of Canada.

The minimum order amount varies by region. Just enter your postal code in the Cart or Checkout page and follow the prompts so you can checkout. Generally, in Ontario it’s $70 minimum order amount but could be lower or higher.

Free shipping varies by region. We don’t do “blanket minimums” for everyone. In Ontario, free shipping is a minimum order of $80 in Toronto, and $125 for the rest of Ontario. Outside of Ontario, free shipping is set at $200.

After we receive your payment via Interac e-Transfer, your package will be shipped within 24-48 hours. We ship out of Ontario, so your package will be in transit between 2 to 5 days depending on your distance from our shipping centre.

If your tracking number hasn’t been updated after 48 hours of submitting your order, there may be a slight chance that we missed your order. Please email us at [email protected] and we will ensure that your order is processed and shipped right away.

You would typically receive your tracking number within 24 hours of placing your order. If not, please contact us and we will look into it.

If you are tracking your package on the Canada Post website and it has not updated in some time, it’s either due to Canada Post’s website having technical issues, or most likely due to your package missing a scan. This is fairly common.

More often than not, members get their packages on time or a day later. If you do not receive it two days after the expected date (after 5 business days), let us know so we can file a trace with Canada Post.

If you are tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion as the postal employee has to manually enter each postal code into the system and if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1-2 days.

Please note that once your order is in the hands of Canada Post, Sweedy no longer has control over it.

There are 2 likely scenarios:

1. a) the postal worker put it in the wrong mailbox, or
2. b) what often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

Essentially, when your package is shipped via Canada Post it is completely out of our hands. We will open an investigation to see what might have happened. If it is deemed “unrecoverable”, we will send you a one-time replacement (up to $125) free of charge, at our discretion. If your orders are prone to going missing we will request for signature for future orders.

Essentially, when your package is shipped via Canada Post it is completely out of our hands. We will open an investigation to see what might have happened. If it is deemed “unrecoverable”, we will send you a one-time replacement (up to $125) free of charge, at our discretion. If your orders are prone to going missing we will request for signature for future orders.

We currently only accept Interac e-Transfer. It is a secure and fast payment method.

For instructions on how to pay with Interac e-Transfer, please visit
http://www.interac.ca/en/interac-e-transfer-consumer.html

Upon checkout you will receive instructions on how to complete your payment using email month transfer or e-transfer. Please have your order number handy should you have any questions.

Hold tight. It may take up to an hour for us to receive your payment. As soon as we do, we’ll ship your order to you and email you your tracking number once it’s available.

If your payment is not received after 2 days we may cancel your order.

Christmas Eve – Closed
Christmas Day – Closed
Boxing Day – Regular Hours
New Years Eve – 8am – 3pm*
New Years Day – Closed

* Orders placed after 3pm processed on the following day.

Mon – Sun – 8am – 8pm

No Refunds. Exchange or Store Credit only. All products are sold “as-is” and Sweedy does not offer refunds. You may, at our discretion, receive store credit that you may use for future purchases with us. At our discretion, we may also offer to exchange your order for a product of similar value.

My order was lost…Now what?

Essentially, when your package is shipped via Canada Post it is completely out of our hands. We will open an investigation to see what might have happened. If it is deemed “unrecoverable”, we will send you a one-time replacement (up to $125) free of charge, at our discretion. If your orders are prone to going missing we will request for signature for future orders.